Taxas

O meu mail:
Hello again
This time is to ask about de bank tranfer taxes. Some people told me i have to pay the taxes for the bank tranfer. It is truth? How much will i pay for tranfer almost 2000€?
Thank you

Resposta:
Hello
Thank you for your E-Mail.
On the invoice You find IBAN- and BIC number. Submit Your bank these numbers and the transfer shouldn't be more expensive than an internal transfer.
Kind Regards
Canyon Bicycles GmbH

Pequena duvida

Mail recebido:
Hello
there is no order via our website necessary. I've got Your measurements and the bike is a XC7, right?

Medidas

O meu mail:
Hello, i send you the mesuring and other specs (for A, B, C, and D, see the image measuring copy.gif)
A- 38 cm
B- 79 cm
C- 60 cm
D- 45 cm
63,5kg
174 cm

Between:
1 - a sportily comfortable seating position
2 - one sportily run moderate position
I prefer a position for long distance (30/40 kms and, some times, 80/100kms)
I wait for your answer for more details.
Excuse all the e-mails but you have to understand the dificulty of comunication between us. My english is elementary and i have to translate many information includes in your web site (first german to english and then, english to french).
Thank you very much
In portuguese, Obrigado
I´m very please be a futur canyon bike owner

Resposta:
Hello
Thanks for Your measurements. Size M will be fine for Your needs. An order is already running; the bike will be ready for shipping middle of february. Unfortunatally, neither me nor one of my collegues do speak portugese.
Kind regards,

Transferencia bancaria - 2

O meu mail:
Hello,
When you say, i transfer the mony.
Thank you

Resposta:
Hello
Thank you for your E-Mail.
We will send you an invoice in a letter as soon as the bike is assembled.
Kind Regards

Transferencia bancaria - 1

O meu mail:
The delivery of the bike is in february?
I will transfer the totality of the price bike, next wednesday, 18 January. The bank it´s close and i work far of my home town.
Thank you

Resposta:
Hello
Thank you for your E-Mail.
You can expect the assembly in February and shipping right after we receive the payment. We would ask you to wait for the invoice after assembly before transferring the money.
Kind Regards
Canyon Bicycles GmbH

Nota de Encomenda

Hoje, recebi a confirmação, via carta, da encomenda da XC7 - com data de 10 de Fevereiro. Previsão de montagem: KW7 (7ª semana do calendário - algures entre 13 e 17 de Fevereiro). Vai ser longa a espera!!!

O meu mail:
Hello again, i try to telephone to Koblenz, but nobothy anwer. In the letter are 2 account number:
Sparkasse Koblenz and Postbank Koln. Where i deliver the mony??? 1st or 2nd??
Thank you

Resposta:
Hello
You can transfer the money to one of these accounts. It doesn't make anydifference.
Kind regards

XC7 em vez de XC6

O meu mail:
Hello,
I think better and the best for me is the Nerve XC7 (1899€). Can you accept the change of model??? The frame size is the same (M)
Thank you

Resposta:
Hello
I have changed the order to XC7. This bike is currently out of stock and we will be able to deliver middle of february. You will receive an order confirmation within the days via letter.
Kind regards

Duvidas

O meu mail:
Hello,
I´m interest in buy the XC6 model and pay by bank transfer.
Please, send me the information about account to send to. About the size, why not a S frame??? To little for me??? I think a 18,5 inches a little big, don´t you agree? But if you say de M, it´s ok for me.
In case of a problem with the frame in the next 5 years (i hope not), i have to shipping it to Germany?
Thank you for the soon answer.

Resposta:
Hello
we would send You the invoice with all information for the bank transfer as soon as the bike is ready for shipping.
Concerning the frame size: Please measure Your inseam length (attached You find a guidance how to measure correctly). According to Your body height, size M should be correct. Only if You want a very sportive seating position, frame size S could be right.
In case of warranty You can ship the bike or the damaged part to us or we ask You to go to a local repair shop. In both cases, we will refund Your expenses.
Please submit Your address and phone number so we can handle Your order.
Kind regards

Primeiro contacto

O meu Mail:
Hello.
I do not write quit good english. Sorry for enything.
I'm interest in Nerve XC6 2006. In your web site the price is 1699 euros. Is the price correct??? And the specs are for all countrys??? How can i buy this model??? I´m 1.74m, what the better size for me??? What´s de time for delivery? The warranty and other specs, how are them???
Tank you for the time spend

Resposta:
Hello
Thank you for your E-Mail
The price for the XC6 is 1699,00 incl. VAT. There are no other taxes You have to pay. Shipping to Portugal is 47,80 Euro. We deliver the bike with the described equipment.
You will need size M (18,5 inches). The bike is on stock and we could deliver within about 14 days (add about 7 days for shipping). You can pay via credit card (Visa, Mastercard) or bank transfer.
We give 2 years warranty on all parts and 5 years on the frame.
Kind Regards
Canyon Bicycles GmbH

Perdi a cabeça e encomendei uma bici nova!!!

Pois é, após vários meses de pesquisa na rede e em revistas da especialidade, para além de falar com pessoas entendidas na matéria, optei por um modelo de XC, muito bem equipado para além de ter um preço de "combate" tendo em conta a oferta nacional. Deve chegar em meados de Fevereiro, directamente da Alemanha. Mal posso esperar para a levar por "maus caminhos".